Instead, you have to be assertive and keep calling them back. Also, if they assign you a trouble ticket, don't expect to be called back within the promised 48 hours (it's more like 2+ weeks). When calling into support, let me forewarn you: Give yourself an hour or more for them to walk you through the usual steps (reboot, battery pull, reseat the SIM card). If the the proxy server works, then you should call VZW support to report the problem, since it's clearly an issue on their end with specific sites. Most reported locations Most reported problems Stay up to date Verizon comments Tips Frustrations Share them with other site visitors: Verizon reports. So, next, try using a proxy server-such as -to access the web. If you can still ping sites, then it's not a DNS issue.Use different DNS servers (e.g., Open DNS) in the meantime. If you can access a site via the IP address but not via the domain name, then it's a DNS problem. In this case, try accessing a website by using its IP address rather than its domain name. If no, then it sounds like a DNS issue.To test this, try the following:Ĭan you ping sites from your computer when the browsing ability is down? If the above doesn't work for you, it could be a network-related issue. Have you tried connecting to the hotspot with another computer? Have you tried a direct USB connection rather than a WiFi connection?įor me, the solution was to turn off Auto Sync before using the hotspot feature (Menu -> Settings -> Accounts and Sync, and then uncheck Auto Sync). I've seen a few others report similar issues. I'll assume you've already tried the standard solutions (reboot, battery pull, reseat the SIM card). The Inbox does get high priority so it will generally sync before other folders that also need to sync.This has happened to me in the past. I'm unable to send or receive text messages. Get quick fixes for common device problems, such as: I can't make calls. If you carefully watch the progress during the sync of a folder with greater than a couple thousand messages, you will see "Updating local." a lot before the newer mail starts arriving (newer than the initial 512 that come down). The place for step-by-step help with your Verizon Wireless Galaxy A01. This is also further exacerbated by an Exchange issue where it gets unnecessary change events before the newer mail arrives. This is why it will look like you are not getting new mail when a folder is still going through initial sync. Due to how exchange works, you will see the 512 newest messages in a folder at the initial start of sync then the rest of the folder's contents will be back filled before you see any mail that arrives after this point. To do this just go to Settings then click on Storage Settings. If you ever have a problem with an Exchange account, you should remove the account and let it sync back from the server.Īny folder with more than a few thousand messages is going to take some time to fully come down when you first sync your account. Solution: You should check first the amount of storage space your phone has and see if you are running low. Just like they let you rebuild an Identity with Exchange it's not recommended. It's not prevented, but it will definitely affect performance. While Microsoft and Apple gives higher numbers, you'll find that smaller Inboxes do not have the problems with Sync.ĭo NOT make subfolders under the Inbox. (this is the number one cause of problems with sync). The Inbox syncs more frequently than any other and should be kept as clean as possible. More Info: Use Microsoft Exchange (EWS) accounts in Mail on your Mac - Apple Support To be sure that Mail has finished downloading and indexing new messages, you can choose Window > Activity, then watch the progress of the download. If that isn't the issue, quit Mail, then open it again and don't select any other mailbox while mail gets new messages. Microsoft recommends no more than 5000 messages per Exchange mailbox. If certificate authentication is enabled on the mail server, make sure that your mailbox has no more than 11,000 messages. If new messages don't appear in your Exchange mailbox
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